At Solera, we want you to feel confident in your purchase. If something is not as expected, we are here to help. This Return & Refund Policy explains how cancellations, returns, damaged items, and refunds are handled so that you understand the process and your options if you need assistance with an order.

Order Cancellations

Order cancellations or modifications may be requested within 24 hours of purchase. After this window, your order may already be processing or prepared for shipment and may no longer be eligible for cancellation.

To request a cancellation, please contact us using our Contact Page or by replying to your order confirmation email and include your full name, order number, and the reason for your request. If a cancellation is approved, your refund will be issued to the original payment method within 10 business days, although bank and card processor timelines may vary.

Return Eligibility

Solera offers a 30-day return window beginning on the date your order is marked as delivered by the carrier. To qualify for a return, all of the following conditions must be met:

• The item is unused, unworn, and in its original condition, without signs of wear, misuse, or damage.
• All original packaging, inserts, accessories, and components are included and intact.
• You contact us and receive approval for the return before any item is shipped back to Solera.
• Your return package includes your order number and contact name so that we can properly identify the shipment.

Returns are not eligible if they are sent without approval, received more than 30 days after delivery, show signs of wear, damage, or misuse, or arrive without original packaging or required components. Gift cards, promotional items, and discounted bundles are non-returnable unless they are defective upon arrival and approved by Solera.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Original shipping charges are non-refundable. Unauthorized or ineligible returns may be subject to a restocking fee of up to 25% of the purchase price.

Return Processing & Refunds

Once your return is received, please allow up to 10 business days for inspection. During this time, our team will verify that the item meets the return eligibility requirements described in this Policy.

Refunds are typically issued within 5–10 business days after your return is approved. Depending on your bank or card provider, it may take additional time for the refund to appear on your account statement. Solera is not responsible for delays caused by financial institutions.

Refunds are issued in United States Dollars (USD). Any currency conversion fees, exchange rate differences, or international transaction charges are the responsibility of the customer.

Solera cannot issue refunds for items that do not meet our return standards or that show signs of misuse, improper handling, or customer-caused damage. If you have not received a refund after the expected processing period, we recommend contacting your bank or card issuer for additional information.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Damage to packaging alone, such as a dented or scuffed box, does not qualify as product damage if the item inside remains in acceptable condition.

A product may be considered damaged or defective if it arrives broken, non-functional, materially flawed, or exhibiting defects not attributable to normal wear or misuse. To help us assess the issue, please include:

• Your order number and contact information.
• A brief description of the problem you are experiencing.
• Clear photos or video showing the damage or defect.

Approved claims will receive a replacement at no additional cost. Solera does not offer refunds or accept returns for items damaged through normal wear, misuse, improper care, or handling that falls outside the recommended use of the product.

Shipping, Delivery & Lost Packages

While we aim to deliver your order promptly, Solera is not responsible for delays caused by shipping carriers, customs processes, weather conditions, or other circumstances beyond our control.

Solera is not liable for packages that are lost, stolen, or delayed after being marked as delivered by the carrier, nor for delivery issues resulting from incorrect or incomplete shipping information provided at checkout. For delivery-related concerns, the shipping carrier is typically the best resource for tracking updates, investigations, and resolution.

Contact Us Regarding Returns

If you have questions about this Return & Refund Policy or need assistance with an order or return, you may contact us at:

Solera Support Team: support@solerastore.com

Please do not send product returns to this address. Contact our support team for return instructions.