Shipping Policy

At Solera, we’re committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered so you know exactly what to expect when purchasing from our store.

Order Processing Times

All orders are processed within 1–3 business days (Monday–Friday). During peak periods, processing times may extend slightly. You will receive an order confirmation email immediately after purchase, and a tracking email once your order has shipped.

Please note that orders are not processed on weekends or holidays. High volume, inventory delays, or carrier issues may impact processing times. We appreciate your patience during busier periods.

Shipping Times & Methods

Delivery times depend on your destination and shipping carrier. Typical estimates are:

• United States: 5–12 business days
• Canada: 7–14 business days
• United Kingdom & Europe: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Other International Destinations: 10–20 business days

These timeframes are estimates and may vary due to carrier delays, customs clearance, weather disruptions, or other factors outside our control.

Shipping Confirmation & Tracking

Once your order ships, you will receive an email containing your tracking number. Please allow up to 48–72 hours for tracking information to update.

If your tracking shows no movement for several days or appears stuck at a location, please contact our support team and we will be happy to assist you.

Incorrect or Incomplete Addresses

Please ensure your shipping address is entered accurately at checkout. Solera is not responsible for:

• Orders shipped to incorrect or incomplete addresses provided by the customer
• Packages marked “delivered” by the carrier but not received

If a package is returned to us due to an incorrect address, a reshipment fee may apply. Contact us immediately if you need an address update before your order ships.

Shipping Delays & Carrier Issues

Solera is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or any circumstances beyond our control. Once a package is shipped, delivery timelines are managed by the carrier.

For delivery-related updates, the shipping carrier often provides the most accurate information. If you need assistance, our support team is always here to help.

Lost, Stolen, or Missing Packages

If your package is marked as “delivered” but you cannot locate it, please:

• Check around your mailbox, doorstep, or building
• Ask household members, neighbors, or building staff
• Verify delivery details with the carrier

Solera is not responsible for packages marked as delivered by the carrier. However, we will do our best to help you investigate or file a claim with the carrier when applicable.

International Duties, Taxes & Customs

International orders may be subject to customs fees, duties, or import taxes determined by your local government. These charges are the responsibility of the customer.

Customs-related delays are outside Solera’s control and may impact delivery times.

Contact Us

If you have questions about your shipment or need assistance with tracking or delivery, you may contact us at:

Solera Support Team: support@solerastore.com

Contact our support team for return instructions.